A Summary of Terms
We hope to provide you with the best quality of service we possibly can. We do our best to process your order within 24 hours and subsequently aim to ship for next day delivery. In the event stock is not atilable, you will be normally be notified usually within 24 hours at which point you can choose to either wait for delivery or accept a refund. If you are after specific items not found on our site, simply email or call us and we will advise if the item is attilable.
You may contact us by phone (+44 (0)20 85722902) or by email (email@example.com). Our phone lines are open from 9.30am to 5.30pm Monday to Saturday.
Making A Purchase
Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and add them to the shopping cart. Please read the description for indications of current stock availability and colour range available. These provide a general guide only. In some instances we may hold more than the quantity listed and occasionally stock may not be available due to us selling through other channels. In this instance you will be notified by email or phone. If you wish to check stock availability before ordering, simply call us on 0208 5722902 and we will be happy to confirm. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Shipping in most cases is by first class post. We accept payment by credit card, debit card and Paypal. If you are shopping outside of the UK, you may wish to contact us to clarify payment options and postage. We use Sagepay secure payment systems, to verify payment card details across the internet. We accept Visa, MasterCard, Switch/UK Maestro, Delta, Visa Electron and Solo. You may send your credit card information by placing your order over the phone.
For the purpose of ALL SALES the Place of Sale is LONDON, ENGLAND, and is not transferable for any reason whatsoever. Orders supplied will be subject to laws and regulations governing the Control of Sale in London, England at the time that the order is received and supplied. Prices include VAT at 20%.
Shipping And Handling
We aim to provide a fast and efficient service will all our deliveries. We appreciate that customers should not have to pay excessive postage costs when buying different quantities. That's way each item in our online shop has been assigned a defined weight which is totalled as you add items to your shopping cart. The postage cost status can be viewed by selecting the order button found below your shopping cart. From time to time we may offer period of free shipping.
We will ship light weight items by Royal Mail and heavier or urgent items are couriered by Couriers for next day delivery. Rates start from as little at £1.99.
We undertake to process your order within 24 hours on receipt of your order, placed in accordance with the above mentioned Terms & Conditions (UK Holidays, Saturdays & Sundays excluded). Orders paid by Private or Business Cheques are subject to an 9 day clearance delay. In the event of the goods you order not being in stock, your order will be held pending your instructions, unless you confirm your requirements or such an event at the time ordering. In case of delay in delivery through the postal service, HM Customs and Excise, Industrial Action, Riot, War or Terrorism, claims as to loss, damage or delay will be reserved until completion of an enquiry. Goods forwarded to the address supplied, which are not delivered or collected from the postal company, Customers & Excise office or Agent and returned to us by any or all of them, will be returned to us in London England by the most economic method. All costs incurred due to the return of any order forwarded in accordance with the above Terms and Conditions of Business, will be charged to the customer or reclaimed from the value of the goods returned. All charges, costs and expenses incurred after despatch is the total responsibility of the Purchaser.
Back Orders: If your item is not in stock, we will contact you. You will always be emailed with the option to cancel your order if you would rather not wait. A refund will be issued if you cancel your order before items are despatched. All orders include VAT at 20%. European customers residing outside the UK, registered for VAT, should pre-register their VAT number by Faxing a copy of the registration form / Company letter head. European customers registered in their member country requiring goods sending to an address within the UK VAT is included at 20% and should seek to re-claim the VAT on export of the products sold.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee that the goods supplied will comply with the description provided in the current advertising literature. However, because of variation between textures, widths, weight and dyes lots, we cannot guarantee the item supplied will be an identical match with the goods previously purchased, or sampled. Where goods are required to match previous purchases, a cutting of the original material should be provided, and we will then advise as to the availability. Please note that shade variation also occurs between different fabrics of the same colour title and it is impossible to guarantee identical match. All orders of different fabrics in the same colour title are only accepted by ourselves subject to this possible variation. Please note that samples can be obtained of the current stock prior to any order being placed, when the customer feels that this variation may cause a problem. All goods stocked are of high quality, but in circumstances when manufacturing faults or joins are required to complete the quantity ordered, an allowance of 12cm will be given on each occasion.
The Contract of sale is complete when your order is accepted by ourselves. Once an order has been cut to the instructions received, we cannot agree to any variation of the contract which reduces the quantity of goods so cut or processed. Therefore it is only in circumstances where goods have not been processed by ourselves, that we are willing and able to exchange goods wrongly ordered. In these circumstances exchange will be made subject to all charges incurred in the exchange, plus a Handling charge compatible to the value of goods returned.
Although we supply high quality products, because of the nature of the articles supplied, the only warranty in respect to these goods that can be given or implied, cannot extend beyond the occasion of the first use. It is however, possible with specialised advice to prolong the life of these products, but no liability is accepted in respect of such advice, unless the request for the advice is given in writing. Consumer statutory rights are not effected.
If you need to contact us, please email us [firstname.lastname@example.org] or alternatively, you can call on [0208 5722902] (International +44 [(0) 208 5722902]) or write to us at Efabric Ltd, 269 Bath Road, Hounslow. Middx. TW3 3DA. United Kingdom.
All goods which have been cut or processed in any way by the purchaser, will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any complaint in respect of faults in the goods supplied, where the complaint has not been made within 28 days of purchase or forwarding, whichever is the later will be dealt with on the basis that the goods have been accepted by the purchase and therefore cannot be rejected by them. When goods do not comply with the description provided, or when no allowance given, the item effected, will, when accepted by the purchaser, be replaced by return of post, subject to availability, when the goods have been returned reasonable packed. Post Paid, within 28 days
Remittance Terms Payment is required in advance of delivery unless specific credit arrangement are agreed in writing. All payments are to be made payable to "Efabric Limited" in the GBP Sterling. Prepay all cheques when using Bank Transfer Service.